Returns & Refunds

We want you to be happy with your order. If something isn't right, you can return most new, unused items within 30 days of delivery.

How to Start a Return

1. Email admin@verdure.garden within 30 days of delivery. Include your order number, the item you want to return, and the reason.
2. We'll reply within 2 business days with a return authorization number and the return address. Our products ship from several warehouses, so the return address depends on the item.
3. Pack the item in its original packaging with all parts, manuals and accessories. Write the authorization number on the outside of the box.
4. Ship it to the address we give you and send us the tracking number.

Returns sent without an authorization number, or to the wrong address, can't be accepted.

What Can Be Returned

• New, unused items in original, unopened packaging
• Items that arrived damaged or defective
• Items we shipped in error

What Can't Be Returned

• Opened or used nutrients, additives, pest control products, chemicals, and growing media
• Hazardous materials, including isopropyl alcohol, hydrogen peroxide and hexane
• Freight items, unless they arrived damaged, defective or wrong
• Items marked final sale or special order
• Items returned more than 30 days after delivery

Damaged, Defective or Wrong Items

Email admin@verdure.garden within 48 hours of delivery with your order number and photos of the item, the packaging and the shipping label. Damage or missing items reported after 48 hours may not be covered. We'll send a replacement or a full refund, including original shipping, and we'll cover the cost of return shipping. For defects that appear later, many products carry a manufacturer warranty, and we'll help you file the claim.

Return Shipping Costs

If you're returning an item because you changed your mind or ordered the wrong one, you pay the return shipping, and the original shipping charge isn't refunded. If the return is because of our error, or the item arrived damaged or defective, we pay.

Returns for a change of mind or an ordering error carry a 20% restocking fee, taken out of your refund. There is no restocking fee on items that arrived damaged, defective or wrong.

Refunds

Once the warehouse confirms it received your return in its original condition, we'll refund the item price, less any restocking fee, to your original payment method within 5 business days. Your bank may take a few more days to post it. We'll email you when the refund is issued.

Items returned used, damaged by the customer, or missing parts may get a partial refund or be refused.

Loyalty Points

Points you earned on a returned item are removed from your account. Points you used on a returned item are restored to your account.

Exchanges

We don't process direct exchanges. Return the item for a refund and place a new order for the item you want.

Questions

Verdure Garden LLC
Drexel Hill, Pennsylvania
admin@verdure.garden